Why Luxury Travelers Shun Luxury Travel Brands

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Too much visual information and not enough solid, reliable , trustworthy facts?


Not enough education and awareness building by luxury travel marketers?

Misidentification of the luxury traveler?

You'd think that the "rich and famous" would naturally be drawn to top hotel brands, names synonymous with luxury like the Ritz-Carlton and Four Seasons.

But Luxury Daily in an article by Joe McCarthy, says it ain't necessarily so.

Apparently very few of the top 10% of the wealthy "have experience with or are familiar with many luxury hotel companies."

Drawing conclusions from research by the American Affluence Research Center (AARC), it seems that the affluent among us need to be educated about the quality and values of high-end, luxury brands. Ron Kurtz, president of AARC says that it cannot be taken for granted "that the affluent recognize and embrace the features, quality and value of luxury products and brands."

Which makes us wonder whom the luxury brands are talking or marketing to.
If I'm as likely to know about and appreciate a luxury brand as the very wealthy, what's the point of a segmented luxury market?

The study looked at 327 men and women who met the minimum net worth requirement of $800,000. A key conclusion is that the top 10% of the wealthy are self-made millionaires "with little in common with the rich and famous seen on TV."

So it seems, the "real wealthy" are "scornful" of luxury brands, including hotel brands.

So what brands do the very wealthy deign to recognize?

Louis Vuitton, Gucci, Prada have the highest overall percentages, while Four Seasons, Ritz-Carlton and Lexus all received low overrated numbers of around 20 percent.

A major point in the survey for visual story tellers, so touted by many in the travel community, is that luxury marketing relies too heavily on visual imagery and not product information. AFRC's Kurtz says, "This is not sufficient to attract the approximately 50 percent of the affluent who lack experience and familiarity " with luxury brands.

Aside from the encouraging realization that the wealthy among us may not even know as much as we do about brands, the study, in part, raises questions about the effectiveness of visuals in educating and  familiarizing.

Are visuals too much razzle-dazzle and not enough substance?

It seems when there isn't enough information (education) or familiarity with a brand, the wealthy consider it to be overrated, and appealing only to status seekers.

Amen.

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Comments

  • How about that! Well, I have to wonder about your terms, Anil. By "the other end of the spectrum" do you mean the super poor viz super rich? No, I guess they would probably not use hotels. But neither were we talking about the super rich. I think we were talking about luxury travelers...specifically defined by, I think, 800,000 net worth., Geez, you and Ed Wetschler easily fall into that category, and you guys stay at hotels! :)

    cheers and as always, a pleasure

  • The super rich do not use hotels. Neither do the other end of the spectrum. Given access to "Big Data", and an understanding of behavioral economics; Co: like Google, American Express, and financial credit card giants, can very minutely target every slice of the traveling segment effectively. NSA's ain't got 'nuttin :) 

  • Well, homogenous to the extent that the participants shared common financial qualifications. And the fact that the study did differentiate between the "rich and famous" of TV (the newly rich) and the truly affluent (old money) suggests that the sampling was varied at least that much.

    As usual, thanks, Anil, for writing in. Not sure your experience is "just" anecdotal. I'd have to get to know you better :))

    Cheers

  • The problem with their sampling is that they assume the segment is homogenous. The silicon valley young entrepreneurs, are different from Wall Street traders. And then the old money inheritance class. Some spend good change hot air ballooning, while others renting a schooner for a week off caribbean islands. Ritz Carlton and Four Seasons open in tourist spots which are already well known.

    This of course based on anecdotal accounts from folks that I know. 

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