With increasing competition, holiday beach resorts in Goa think of new ways to attract customers and lead them to their establishment. Numerous apps are available to give prospective guests better services and ensure full occupancy of rooms even during the slack tourist season. The focus today is on customer satisfaction. Hospitality industry is trying everything to give their guests personal attention, prompt room service and get them to bring repeat business directly or indirectly.
One of the fundamental rules of business, especially the hospitality industry, is that your customer is always right and public establishments in Goa seem to follow this thoroughly. Satisfied guests always pay a positive dividend. Similarly, disgruntled ones these days post negative to vitriolic comments that may slow down business or even bring it to a complete halt. Popular tourist spots such as resorts near Baga Beach have to work harder towards reputation management because it is the only way to attract people to their establishment.
How Do the Establishments Entice Customers at Holiday Beach Resort Goa?
Hotels that offer added facilities for holding private functions or hosting events can always bring more business their way. After all Goa is a hot destination for all kinds of activities such as conferences, meetings, product launches, get-togethers, social dos, marriages, and other types of celebrations. People locally and from nearby places come here for organizing events and look for resorts capable of providing the right infrastructure they desire.
Who are your most important customers? Identify them to retain these high paying guests. Studies show that only 20% customers in a hotel account for 80% of the revenue generated! This generally happens when one has a constant relationship with corporate houses or travel agencies that bring regular business their way. If this is the case then naturally the marketing campaigns of holiday beach resort Goa take stock of this fact and target these clients above everyone else.
Also, establishments that have satisfied customers before, never fail to use them for further references and additional business. A person satisfied with the services of a hotel is sure to recommend it to others. This is what the hospitality establishments target for attracting the maximum number of people in a highly competitive environment such as the Goa tourism scenario. Many hotels offer discounts on referrals as a part of their marketing campaign. Other incentives may include gift cards, free dinner, complimentary bottle of wine, and more.
Discounts to customers are also available on extended stays to make their sojourn as special and pocket friendly as possible at the resorts near Baga Beach. Many a times, at popular destinations such as this, travelers may think of staying for some more days, attracted by the lucrative discounts. For example, an offer of 50% off on third night may just convince the guests to remain one more day.
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