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Access America is very busy assisting and attempting to locate its customers who were on board the Costa Concordia at the time of the accident. Access America believes that at least 9 customers were scheduled to be on the cruise. So far, the company has confirmed three customers are safe.
Access America is also assisting travel agency partners in finding and helping their customers, regardless of whether they had purchased travel insurance. So far the company has arranged for transportation and lost passport assistance for one such traveler.
Access America’s travel assistance department is working around the clock to locate other customers and provide assistance if needed.