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Auto Europe provides clients with customer support throughout the whole car hire process. From your first enquiry to anything you may wish to clear up after returning your vehicle, our team is on hand to help.
What should you do when you are back in the UK and suddenly notice a charge on your credit card from the depot where you collected your hire car?
If you have kept a copy of the rental agreement you signed when picking up your vehicle, you should first check it for charges. You may have accepted additional items not included in your Auto Europe voucher, such as fuel and additional insurances. If there are no amounts shown on the paperwork, you should contact the Customer Service Team and they will get in touch with the depot and investigate what the charge has been applied for.
If you do not have a copy of the paperwork, our team can request this from the car hire company you collected your vehicle from; once this information is received, you will be provided with a full charges breakdown.
In some cases, the charges applied have been charged because a vehicle has been returned with ‘new damage’. This means that when you checked out the vehicle, it had been marked as ‘no damage’; however on the return of the vehicle, the depot staff has noted ‘new damages’. Should this happen and you have selected the Excess Refund Cover when booking your car with Auto Europe, our team will start a file for you and, upon receipt of the damage paperwork, a refund of the supplier’s damage charges will be made. For more information on the Excess Refund option click here.
The Terms & Conditions of your booking are shown throughout the online booking process and also on your pre-paid voucher; taking a few minutes to check what is and is not included in your car hire booking could save you from any sudden surprises. The Auto Europe team is always on hand to help; you can contact us via our Freephone number 0800 358 1229 or via email.