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Iberia launches "IBHelp", revolutionising customer service via mobile devices
- Original and innovative new in-house technology connects more than 100 iPads and PDAs to check-in kiosks, the new Quick Service Points and other devices that can issue the documents customers may need
- IBHelp enables Iberia staff to deal with any incident or customer request at any point from check-in to boarding, making connections, retrieving luggage, etc.
- The initiative is part of Iberia’s Ágora scheme to make its T4 hub the world’s most user-friendly airport terminal.
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